Common Questions
How quickly will I receive a response?
We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, please call our support line.
Do you offer phone support?
Yes, we offer phone support Monday through Friday, 9 AM to 6 PM EST. Call us at +1 877-998-7865 for immediate assistance.
Can I schedule a demo or consultation?
Absolutely! For enterprise customers or those interested in business plans, please contact us at business@sonyvpn.com to schedule a consultation.
What information should I include in my support request?
Please include your account email, device type, operating system version, and a detailed description of the issue you're experiencing. This helps us assist you more quickly.